Our third-party provider, ID.me, has resolved the issue that was impacting the ability to prescribe controlled substances. Push Notification MFA is now functioning as expected.
Recommended Action: If you previously switched to an alternate MFA method (such as an authenticator app or SMS), you may switch back to Push Notifications.
Our third-party provider, ID.me, is still experiencing ongoing issues, which may affect your ability to prescribe controlled substances. This appears to be limited to Push Notification MFA and may result in authentication errors. At this time, services are functioning normally on Android devices. ID.me is actively working on a fix to restore push notifications on iOS.
Recommended Action:
Switch to an alternate MFA method using an authenticator app for code generation to avoid disruption.
We are actively monitoring the situation and will provide updates as they become available. Thank you for your patience. For the latest updates, please refer to their status page: https://status.id.me/
Posted Apr 06, 2026 - 13:29 EDT
Monitoring
Our third-party provider, ID.me, is still experiencing ongoing issues, which is impacting the ability to send controlled prescriptions.
A temporary fix has been implemented. iOS users can continue logging in by manually opening the Authenticator app and approving requests. Push notifications on Android devices have been restored and are working as expected.
ID.me is actively working on a complete fix to restore push notification functionality on iOS. In the meantime, we are closely monitoring the situation and coordinating with their team.
We have identified the root cause of this issue. Our third-party provider, ID.me, is currently experiencing an issue which is impacting our ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available. You can follow their StatusPage at https://status.id.me/
Posted Apr 03, 2026 - 15:57 EDT
Update
We have identified the root cause of this issue. Our third-party provider, ID.me, is currently experiencing an issue which is impacting our ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available. You can follow their StatusPage at https://status.id.me/
Posted Apr 03, 2026 - 12:16 EDT
Update
We have identified the root cause of this issue. Our third-party provider, ID.me, is currently experiencing an issue which is impacting our ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available.
Posted Apr 03, 2026 - 10:06 EDT
Identified
We have identified the root cause of this issue. Our third-party provider, ID.me, is currently experiencing an issue which is impacting our ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available.
Posted Apr 03, 2026 - 09:50 EDT
Update
Our team continues to investigate the service interruption with EPCS prescriptions and we will continue to provide updates every 15 minutes. Thank you for your patience.
Posted Apr 03, 2026 - 09:31 EDT
Update
Our team continues to investigate the service interruption with EPCS prescriptions and we will continue to provide updates every 15 minutes. Thank you for your patience.
Posted Apr 03, 2026 - 09:18 EDT
Investigating
OfficeEMR is experiencing a disruption in service with sending controlled substances. We expect this to impact our customers while trying to send EPCS prescriptions. We are investigating the issue and will post updates every 15 minutes.