Updox Call Reminder Issue

Incident Report for iSalus Healthcare

Resolved

The issue with Updox Call Reminders has been resolved.  We appreciate your patience during this time.  Please reach out to support for any further questions/issues.
Posted Apr 17, 2025 - 16:41 EDT

Update

Updox continues to work on this issue. We will provide a final update as soon as possible.
Posted Apr 17, 2025 - 11:39 EDT

Update

Updox continues to work on this issue. We will provide a final update as soon as possible.
Posted Apr 16, 2025 - 16:25 EDT

Update

Updox continues to work on this issue. We will provide a final update as soon as possible.
Posted Apr 16, 2025 - 12:26 EDT

Update

Updox continues to work on this issue. We will provide a final update as soon as possible.
Posted Apr 16, 2025 - 11:24 EDT

Update

Updox continues to work on this issue. We will provide a final update as soon as possible.
Posted Apr 16, 2025 - 08:21 EDT

Update

Updox continues to work on this issue.  We will provide a final update as soon as possible.
Posted Apr 15, 2025 - 15:08 EDT

Update

Updox continues to work on this issue.  We will provide a final update as soon as possible.
Posted Apr 15, 2025 - 13:37 EDT

Identified

Updox continues to work on this issue.  We will provide a final update as soon as possible.
Posted Apr 15, 2025 - 12:10 EDT

Investigating

We have been informed by Updox that there is an active issue with Call Reminders. We have ticketed the issue with them, and we will update you as soon as we hear further information on resolution.
Posted Apr 15, 2025 - 11:01 EDT