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About This Site
Welcome to iSalus Healthcare's home page for system and vendor operational status!
Contact Support: 877-280-6640 support@isalushealthcare.com
Past Incidents
Jan 17, 2025
No incidents reported today.
Jan 16, 2025
No incidents reported.
Jan 15, 2025
Completed -
The scheduled maintenance has been completed.
Jan 15, 00:00 EST
Jan 15, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 EST
Jan 14, 22:00 EST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Jan 8, 11:59 EST
Jan 8, 11:59 EST
Jan 14, 2025
Resolved -
The issue with SOAP note display issues will be resolved in tonight's release 24.126. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Jan 14, 10:00 EST
Jan 14, 10:00 EST
Update -
The first hot-fix has been applied for SOAP notes created prior to 12/12/24. Users must log out> Clear browser cache for all time> Log back in to see this change.
The final hot-fix will be applied in the coming days to clean up all remaining apostrophe display issues in notes and templates created between 12/12/2024 and today, fully resolving the problem.
Dec 20, 15:34 EST
The final hot-fix will be applied in the coming days to clean up all remaining apostrophe display issues in notes and templates created between 12/12/2024 and today, fully resolving the problem.
Dec 20, 15:34 EST
Identified -
We’ve identified a display issue affecting some of our client's SOAP Notes due to an update to our code that introduced unexpected behavior. This caused some notes and templates, particularly those with text copy-pasted from external sources (e.g., Safari), to display unexpected characters in place of apostrophes.
No action is needed on your part, but we wanted to brief you on how we are resolving this issue:
-Notes Created Before 12/12 release: A hot-fix being applied today, 12/20/24, will ensure that all apostrophes in these notes display correctly, as they did prior to the release.
-Notes Created Between 12/12 and the 12/20 Hot-Fix: Apostrophes added or copied forward into notes during this time may temporarily display incorrectly (e.g., patient’s instead of patient's). This issue only affects the on-screen display of apostrophes; printed notes are not impacted.
As a final step, in the coming days we will push an additional update to clean up all remaining apostrophe display issues in notes and templates created between 12/12/2024 and today, fully resolving the problem.
Notice: This issue affects a small number of clients. Most clients will not experience any display problems, as the issue only arises when specific note templates or content include pre-existing data with problematic apostrophes.
Thank you for your understanding and patience as we address this issue.
Dec 20, 14:11 EST
No action is needed on your part, but we wanted to brief you on how we are resolving this issue:
-Notes Created Before 12/12 release: A hot-fix being applied today, 12/20/24, will ensure that all apostrophes in these notes display correctly, as they did prior to the release.
-Notes Created Between 12/12 and the 12/20 Hot-Fix: Apostrophes added or copied forward into notes during this time may temporarily display incorrectly (e.g., patient’s instead of patient's). This issue only affects the on-screen display of apostrophes; printed notes are not impacted.
As a final step, in the coming days we will push an additional update to clean up all remaining apostrophe display issues in notes and templates created between 12/12/2024 and today, fully resolving the problem.
Notice: This issue affects a small number of clients. Most clients will not experience any display problems, as the issue only arises when specific note templates or content include pre-existing data with problematic apostrophes.
Thank you for your understanding and patience as we address this issue.
Dec 20, 14:11 EST
Jan 13, 2025
No incidents reported.
Jan 12, 2025
No incidents reported.
Jan 11, 2025
No incidents reported.
Jan 10, 2025
No incidents reported.
Jan 9, 2025
No incidents reported.
Jan 8, 2025
No incidents reported.
Jan 7, 2025
No incidents reported.
Jan 6, 2025
No incidents reported.
Jan 5, 2025
No incidents reported.
Jan 4, 2025
No incidents reported.
Jan 3, 2025
Completed -
The scheduled maintenance has been completed.
Jan 3, 01:00 EST
Jan 3, 01:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 2, 22:00 EST
Jan 2, 22:00 EST
Scheduled -
iSalus will be performing scheduled server maintenance on Thursday evening 1/2/25 beginning at 10:00pm ET. This maintenance window is expected to last approximately three hours and the system will be unavailable during this time.
Jan 2, 09:43 EST
Jan 2, 09:43 EST