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All Systems Operational
About This Site
Welcome to iSalus Healthcare's home page for system and vendor operational status!
Contact Support: 877-280-6640 support@isalushealthcare.com
Past Incidents
Apr 2, 2025
No incidents reported today.
Apr 1, 2025
No incidents reported.
Mar 31, 2025
No incidents reported.
Mar 30, 2025
No incidents reported.
Mar 29, 2025
No incidents reported.
Mar 28, 2025
Completed -
The scheduled maintenance has been completed.
Mar 28, 01:00 EDT
Mar 28, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 EDT
Mar 27, 22:00 EDT
Scheduled -
We will be undergoing scheduled maintenance at this time. This maintenance Windows is expected to last 3 hours. The system will be unavailable during this time.
Mar 27, 21:33 EDT
Mar 27, 21:33 EDT
Mar 27, 2025
Mar 26, 2025
No incidents reported.
Mar 25, 2025
No incidents reported.
Mar 24, 2025
No incidents reported.
Mar 23, 2025
No incidents reported.
Mar 22, 2025
No incidents reported.
Mar 21, 2025
Resolved -
The issue with EMR templates has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
**Customer Action Required: If you are still experiencing issues, please log out and close your browser, clear your cache files and try again. We apologize for any inconvenience this may cause.
Mar 21, 16:56 EDT
**Customer Action Required: If you are still experiencing issues, please log out and close your browser, clear your cache files and try again. We apologize for any inconvenience this may cause.
Mar 21, 16:56 EDT
Monitoring -
A fix for the EMR templates loading issue has been applied to all customers. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
**Customer Action Required: If you are still experiencing issues, please log out and close your browser, clear your cache files and try again. We apologize for any inconvenience this may cause.
Mar 21, 09:20 EDT
**Customer Action Required: If you are still experiencing issues, please log out and close your browser, clear your cache files and try again. We apologize for any inconvenience this may cause.
Mar 21, 09:20 EDT
Update -
Please know our teams are still actively working to resolve your current issue with EMR templates. We will provide a final update as soon as possible. We thank you for your patience.
Mar 21, 08:46 EDT
Mar 21, 08:46 EDT
Investigating -
We are aware that there is an issue with EMR templates not loading correctly affecting our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
Mar 21, 07:43 EDT
Mar 21, 07:43 EDT
Completed -
The scheduled maintenance has been completed.
Mar 21, 00:00 EDT
Mar 21, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 EDT
Mar 20, 22:00 EDT
Scheduled -
We will be undergoing scheduled maintenance during this time.
Mar 14, 06:36 EDT
Mar 14, 06:36 EDT
Mar 20, 2025
Postmortem -
Read details
Mar 24, 16:17 EDT
Mar 24, 16:17 EDT
Resolved -
The issue with OfficeEMR performance has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Mar 20, 13:18 EDT
Mar 20, 13:18 EDT
Monitoring -
Please know the issue with OfficeEMR performance has currently been resolved. We will continue to monitor this and provide a final update shortly. We thank you for your patience.
Mar 20, 08:46 EDT
Mar 20, 08:46 EDT
Update -
Please know our teams are still actively working to resolve your current issue with OfficeEMR performance issues. We will provide a final update as soon as possible. We thank you for your patience.
Mar 20, 08:37 EDT
Mar 20, 08:37 EDT
Investigating -
We are aware that there is an issue with OfficeEMR having slowness or loading error affecting our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
Mar 20, 08:19 EDT
Mar 20, 08:19 EDT
Resolved -
The issue with our Atlas Lab interface has been resolved. All orders and results should now be processing through the system. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Mar 20, 11:31 EDT
Mar 20, 11:31 EDT
Investigating -
We are aware of an active issue with our Atlas Laboratories interface affecting outbound and inbound lab requests. We have ticketed the issue with them, and we will update you as soon as we hear further information on resolution.
Mar 18, 12:20 EDT
Mar 18, 12:20 EDT
Mar 19, 2025
No incidents reported.