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All Systems Operational
About This Site
Welcome to iSalus Healthcare's home page for system and vendor operational status!
Contact Support: 877-280-6640 support@isalushealthcare.com
Past Incidents
Nov 21, 2024
No incidents reported today.
Nov 20, 2024
Resolved -
The issue with intake signatures on iPads has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Nov 20, 08:15 EST
Nov 20, 08:15 EST
Monitoring -
Please know the issue with intake signatures has currently been resolved. We will continue to monitor this and provide a final update shortly. We thank you for your patience.
Nov 19, 20:21 EST
Nov 19, 20:21 EST
Investigating -
We are aware that there is an issue with signatures not capturing on Intelligent Intakes when using an iPad that is affecting our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
IMPORTANT- Patients may use the 'Type' signature option as an alternative while we work on a resolution. We thank you for your patience with this matter.
Nov 19, 13:23 EST
IMPORTANT- Patients may use the 'Type' signature option as an alternative while we work on a resolution. We thank you for your patience with this matter.
Nov 19, 13:23 EST
Nov 19, 2024
Nov 18, 2024
Resolved -
The issue with ID.me EPCS has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Nov 18, 15:54 EST
Nov 18, 15:54 EST
Monitoring -
Please know the issue with ID.me EPCS has currently been resolved. Our teams will continue to monitor this and provide a final update shortly. We thank you for your patience.
Nov 18, 14:00 EST
Nov 18, 14:00 EST
Update -
ID.me continues to resolve the issue. We will provide a final update as soon as possible.
Nov 18, 12:41 EST
Nov 18, 12:41 EST
Update -
ID.me continues to resolve the issue. We will provide a final update as soon as possible.
Nov 18, 12:03 EST
Nov 18, 12:03 EST
Update -
ID.me continues to resolve the issue. We will provide a final update as soon as possible.
Nov 18, 11:24 EST
Nov 18, 11:24 EST
Identified -
ID.me continues to resolve the issue. We will provide a final update as soon as possible.
Nov 18, 11:02 EST
Nov 18, 11:02 EST
Investigating -
We have been informed by ID.Me that there is an active issue with sending EPCS. We have ticketed the issue with them, and we will update you as soon as we hear further information on resolution.
Nov 18, 10:37 EST
Nov 18, 10:37 EST
Nov 17, 2024
No incidents reported.
Nov 16, 2024
No incidents reported.
Nov 15, 2024
Completed -
The scheduled maintenance has been completed.
Nov 15, 00:00 EST
Nov 15, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 EST
Nov 14, 22:00 EST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Nov 13, 12:49 EST
Nov 13, 12:49 EST
Nov 14, 2024
Nov 13, 2024
No incidents reported.
Nov 12, 2024
Resolved -
The issue with OfficeEMR downtime has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Nov 12, 14:24 EST
Nov 12, 14:24 EST
Monitoring -
Please know the issue with OfficeEMR slowness and downtime has currently been resolved. We will continue to monitor this and provide a final update shortly. We thank you for your patience.
Nov 12, 11:36 EST
Nov 12, 11:36 EST
Investigating -
We are aware that there is an issue with OfficeEMR slowness and downtime affecting all of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
Nov 12, 11:18 EST
Nov 12, 11:18 EST
Nov 11, 2024
No incidents reported.
Nov 10, 2024
No incidents reported.
Nov 9, 2024
No incidents reported.
Nov 8, 2024
No incidents reported.
Nov 7, 2024
No incidents reported.