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All Systems Operational
About This Site
Welcome to iSalus Healthcare's home page for system and vendor operational status!
Contact Support: 877-280-6640 support@isalushealthcare.com
Past Incidents
Feb 22, 2025
No incidents reported today.
Feb 21, 2025
Resolved -
The issue with Intake Cost Estimator Signatures has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Feb 21, 16:40 EST
Feb 21, 16:40 EST
Monitoring -
Please know the issue with intakes and MML Error 500 has currently been resolved.
We are still actively working on resolving a separate intake issue with the Patient Cost Estimator Signatures not saving into OfficeEMR. We will provide a final update shortly and thank you for your patience.
Feb 21, 14:35 EST
We are still actively working on resolving a separate intake issue with the Patient Cost Estimator Signatures not saving into OfficeEMR. We will provide a final update shortly and thank you for your patience.
Feb 21, 14:35 EST
Identified -
Please know our teams are still actively working to resolve your current issue with intake and MML errors. We will provide a final update as soon as possible. We thank you for your patience.
Feb 21, 11:16 EST
Feb 21, 11:16 EST
Investigating -
We are aware that there is an issue with intakes and MML receiving error 500 and other connection issues affecting all of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
Feb 21, 08:32 EST
Feb 21, 08:32 EST
Completed -
The scheduled maintenance has been completed.
Feb 21, 00:00 EST
Feb 21, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 22:00 EST
Feb 20, 22:00 EST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Feb 6, 16:13 EST
Feb 6, 16:13 EST
Feb 20, 2025
Feb 19, 2025
No incidents reported.
Feb 18, 2025
No incidents reported.
Feb 17, 2025
No incidents reported.
Feb 16, 2025
No incidents reported.
Feb 15, 2025
No incidents reported.
Feb 14, 2025
Resolved -
The issue with claims, ERAs, and batch eligibility has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Feb 14, 13:30 EST
Feb 14, 13:30 EST
Identified -
Please know our teams are still actively working to resolve your current issue with claims, ERAs, and batch eligibility. We will provide a final update as soon as possible. We thank you for your patience.
Feb 14, 09:03 EST
Feb 14, 09:03 EST
Investigating -
We are aware that there is an issue within OfficeEMR affecting billing functionalities such as claim uploads, ERA downloads, and batch eligibility that is impacting all of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
Feb 14, 06:59 EST
Feb 14, 06:59 EST
Feb 13, 2025
Resolved -
The issue with Intelligent Intakes receiving Error 500 has been resolved. We appreciate your patience during this time. Please reach out to support for any further questions/issues.
Feb 13, 11:28 EST
Feb 13, 11:28 EST
Update -
Please know our teams are still actively working to resolve your current issue with intake error 500 issues. We will provide a final update as soon as possible. We thank you for your patience.
Feb 13, 11:17 EST
Feb 13, 11:17 EST
Update -
Please know our teams are still actively working to resolve your current issue with intake error 500 issues. We will provide a final update as soon as possible. We thank you for your patience.
Feb 13, 10:37 EST
Feb 13, 10:37 EST
Update -
Please know our teams are still actively working to resolve your current issue with intake error 500 issues. We will provide a final update as soon as possible. We thank you for your patience.
Feb 13, 10:03 EST
Feb 13, 10:03 EST
Update -
Please know our teams are still actively working to resolve your current issue with intake error 500 issues. We will provide a final update as soon as possible. We thank you for your patience.
Feb 13, 09:39 EST
Feb 13, 09:39 EST
Identified -
Please know our teams are still actively working to resolve your current issue with intake error 500 issues. We will provide a final update as soon as possible. We thank you for your patience.
Feb 13, 09:02 EST
Feb 13, 09:02 EST
Investigating -
We are aware that there is an issue with initiating intake forms using the 'Send Intake Link' and 'Fill Out In Office' options affecting all of our customers at this time. Please know our development team is working diligently towards a resolution, and we will provide an update as soon as possible.
Feb 13, 08:33 EST
Feb 13, 08:33 EST
Feb 12, 2025
No incidents reported.
Feb 11, 2025
No incidents reported.
Feb 10, 2025
No incidents reported.
Feb 9, 2025
No incidents reported.
Feb 8, 2025
No incidents reported.